Frequently
ASKED QUESTIONS
We’ve summarised below the most popular questions and answers. We’re updating this daily to ensure you’ve got the most up to date information.
General Questions
No, at the moment we only have an online retail store. If you are local to our warehouse (Molendinar on the Gold Coast), you are welcome to order your products online and pickup from our warehouse.
Our warehouse in at 4/8 Anisar Court, Molendinar QLD (on the Gold Coast). You are welcome to pick up your order. Please place and complete your order online. We will send you an email once your order is ready to be picked up.
No, you can purchase and checkout as a guest however there are many benefits to registering an account:
- a quicker online ordering process with your delivery addresses stored for future use
- you can review past purchases
- view the delivery status of your purchased items
- access your printable downloads
- Standard Domestic Shipping – via Australia Post
- Express Domestic Shipping – via Australia Post
- International Standard Shipping – via Australia Post
- Pick up from our warehouse, Molendinar, Gold Coast, Queensland, Australia.
You can view your account page here.
We accept:
- credit cards
- paypal
- afterpay
- zippay
Products are usually restocked within a 1-2 week period but this can vary. If an item is out of stock online, you may submit your email address on the product page to be notified when it is back in stock.
In some cases, items may be made available for Pre-Order, so you may place your order now and the item (and other items you purchased with this item) will be dispatched once the item has arrived at the warehouse.
The expected delivery date for Pre-Order items will be shown on the product page.
Simply go to the login page and click ‘Lost Your Password’. Then enter your email address and click ‘Reset Password’. You will then be sent an email containing a link to verify your email address and change your password. Please contact our customer care team if you have any troubles.
Not at this stage, they are only available in our online store.
The Organised Housewife has blossomed in the last 10 years! What started as small beginnings on the Gold Coast, Queensland, Australia, has now grown into a brand that reaches over 2.2 million people per month across the globe.
It’s our passion for our products that bring us so much success, and when we partner with people and businesses who can match our passion, we watch them succeed too!
Please email us shop@theorganisedhousewife.com.au for more details.
Yes we do! You can learn more about it here.
Review our return policy here.
Postage + Delivery
Absolutely, we send products from our warehouse each weekday. We ship worldwide.
We use Australia Post for all our deliveries.
Shipping costs are based on a combination of your delivery location, product weights and sizes. Based on Australia Post calculations.
You can check the status of your orders by logging in to your account page here and viewing the orders tab.
Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.
Once we have completed your order you will receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website.
Most orders are processed and dispatched within 1-3 business days after your order has been placed. Deliveries take 2-7 working days for delivery, however, orders to remote areas may take longer.
Express Posts are always dispatched the next business day.
Digital downloads are available to be instantly downloaded from your accounts page here once you complete checkout. If you checked out as a guest you will be emailed links to your files to download once we have completed your order (please allow 2-3 days).
Please allow 3-5 days for personalised digital files to be completed. We will email you the file once it's ready.
Please urgently contact our customer service team, use the contact form below to send your enquiry.
My Order
Unfortunately, once an order is placed, we can not cancel, update or amend it as we aim to pick, pack and dispatch your order as quickly as possible. In the event you have made a mistake, the order will be dispatched and delivered to the address indicated on the order confirmation.
Please note, if your order is in transit, Organised HQ will be unable to provide any refunds or credit until the product has been returned.
Once you have received your order you may return your item, further shipping and handling fees will apply.
Log into your account here and follow the links to manage your personal account information.
To access your downloads instantly you need to create an account before checkout. Do not checkout as a guest. You will then be able to access your order from the downloads page here.
If you checked out as a guest, your download will be available once your order is completed. Your order will be completed instantly if you did not purchase any shippable items. If you have items that are being posted, please allow 2-3 days for us to pack your order.
You can check the status of your orders by logging in to your account page here and viewing the orders tab.
Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.
Sometimes things go wrong. Don’t worry, we’ll help you out.
As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. Please contact our customer service team using the contact form or email support@organisedhq.com.au - Please include in your email the following details:
- your order number
- item you did/didn't receive
- photo of item
Most of our digital downloads have a limit of 3 downloads from your accounts page. It's a good idea to save the file to your computer so you can access it an unlimited amount of times. Although, if you have reached your download limit. Please get in touch with our customer service team and we can reactivate your download.
Head to your accounts page to view, download and save your digital printables. Don’t forget to save them to your computer so you can print as many times as you like! View your accounts page by clicking here. If you have any troubles please contact us.
Our dedicated customer care team is available Monday to Friday 9am – 3pm AEST – Customer Care: please contact our team here.
FREQUENTLY ASKED QUESTIONS:
1. What are my shipping options?
- Standard Domestic Shipping – via Australia Post allow 3-9 business days
- Express Domestic Shipping – via Australia Post allow 1-3 business days
- International Standard Shipping – via Australia Post allow 14 business days
2. When will my order ship?
Orders placed on a Friday after 12pm AEST will be posted the following Monday.
- standard shipping orders will be posted within 1-2 business days.
- express shipping orders placed prior to midday, will be processed on the same day.
3. How do I track my order?
Once your order has been fulfilled, you will be emailed an order confirmation, which will include the necessary tracking advice.
4. How do I make changes to my order?
Providing your order has not been packed or dispatched, we are happy to make small minor changes. For example; an amendment to an address. To action these changes, please email us here.
5. What is your returns and exchange policy?
Review our return policy here.
6. I’ve purchased printable products, where can I download them?
Head to your accounts page to view, download and save your printables. Don’t forget to save them to your computer so you can print as many times as you like! View your accounts page by clicking here. If you have any troubles, please email us here.
7. I haven’t received the email to re-set my password, what can I do?
Jump on the live chat or email us here and we can fix this up for you!
PLACING AN ORDER:
Pre-Order – At times we offer the option to pre-order certain products and styles that are not yet available to ship. The estimated date will be indicated on the product description page. Pre-Order products are susceptible to unforeseen processing delays, so unfortunately, we cannot guarantee exact dates for these items, but we endevour to send them to you quickly and promptly.
Other Promotions – From time to time we will run promotions via our social media channels or direct to customer. Exclusions of some products may apply.
Afterpay – AFTERPAY is a payment provider allowing you to pay for your product over an allocated period of time. Through AFTERPAY, you can pay for your purchases with 4 equal payments due every 2 weeks. For questions regarding payment via AFTERPAY, visit https://help.afterpay.com/hc/en-au