FAQ

Our dedicated customer care team is available Monday to Friday 9am – 3pm AEST – Customer Care: please contact our team here.  

FREQUENTLY ASKED QUESTIONS:

1. What are my shipping options?

• Standard Domestic Shipping – via Australia Post allow 3-9 business days
• Express Domestic Shipping – via Australia Post allow 1-3 business days
• International Standard Shipping – via Australia Post allow 14 business days

2. When will my order ship?

Orders placed on a Friday after 12pm AEST will be posted the following Monday.

• standard shipping orders will be posted within 1-2 business days.
• express shipping orders placed prior to midday, will be processed on the same day.

3. How do I track my order?
Once your order has been fulfilled, you will be emailed an order confirmation, which will include the necessary tracking advice.

4. How do I make changes to my order?
Providing your order has not been packed or dispatched, we are happy to make small minor changes. For example; an amendment to an address. To action these changes, please email us here.

5. What is your returns and exchange policy? 
Review our return policy here. 

6. I’ve purchased printable products, where can I download them?
Head to your accounts page to view, download and save your printables. Don’t forget to save them to your computer so you can print as many times as you like! View your accounts page by clicking here. If you have any troubles, please email us here.

7. I haven’t received the email to re-set my password, what can I do?
Jump on the live chat or email us here and we can fix this up for you!

PLACING AN ORDER:

Pre-Order – At times we offer the option to pre-order certain products and styles that are not yet available to ship. The estimated date will be indicated on the product description page. Pre-Order products are susceptible to unforeseen processing delays, so unfortunately, we cannot guarantee exact dates for these items, but we endevour to send them to you quickly and promptly. 

Other Promotions – From time to time we will run promotions via our social media channels or direct to customer. Exclusions of some products may apply.

Afterpay – AFTERPAY is a payment provider allowing you to pay for your product over an allocated period of time. Through AFTERPAY, you can pay for your purchases with 4 equal payments due every 2 weeks. For questions regarding payment via AFTERPAY, visit https://help.afterpay.com/hc/en-au