Returns + Refunds
Need to return an item? We’re here to help
The following outlines our returns and refund policy. By processing your payment with Organised HQ, you are accepting the following terms and conditions regarding shipping and any returns of your purchases.
RETURNS POLICY FOR DAMAGED OR FAULTY ITEMS
If on receipt of your order any of the items are found to be damaged you may contact us to claim a refund, credit or replacement. This claim must be made within 24 hours of receipt of the order. Receipt of the order is considered as being the time and day the goods are delivered and have been signed for. To make a claim, please contact our customer support team here. Receipt of the claim by Organised HQ will be deemed as the date and time of receipt of the email.
Although all claims will be considered Organised HQ cannot guarantee provision of a refund if the person who placed the order is not able to satisfy Organised HQ that the goods have been damaged and/or notified Organised HQ within the required time as stated above. Proof of damage would be through means such as provision of a photo that clearly shows the damage along with provision of the order number or proof or purchase.
If and when Organised HQ deems the product to be damaged and/or faulty we will arrange for a replacement to be sent out free of charge. In the case where a replacement is not able to be supplied by Organised HQ within a reasonable amount of time a refund or credit will be supplied.
In some circumstances we will require that the damaged item be returned to Organised HQ at no extra charge to the purchaser, however if on receipt of the item Organised HQ deems the goods to be undamaged or not faulty retain the right to charge the purchaser for the cost of transportation and/or inspection costs.
Please note that if you do not advise us within 24 hours from receipt of delivery, we may be unable to assist you in any capacity.
RETURNS POLICY FOR CHANGE OF MIND OR INCORRECT CHOICE
For exchanges or returns when it comes to a change of mind or incorrect choice, Organised HQ will happily exchange, or provide a store credit for any unused, undamaged item(s) less delivery fee if they are returned to us within 14 days of making your purchase.
The product/s being returned must be unused, returned in original packaging.
Please contact us to make a claim for refund or replacement.
All claims are individually assessed, please allow up to 3-5 Business days for your return to be processed. Once approved you will be issued with a store credit. The amount refunded for returned goods do not include delivery fees.
RECEIVED THE WRONG ITEM?
REFUNDS VIA AFTERPAY
We will notify Afterpay to release the payments you made, back into your nominated account. We will only be able to process your afterpay refund once your return reaches us. You may still need to make payments while your return is coming back to us or waiting to be processed. The total cost of the item will be refunded through our system regardless of the payment status with afterpay.