Our Biggest Ever EOFY Sale Is Ending Soon! Up to 75% Off!

$12.95 FLAT RATE SHIPPING* for all orders over $100! *Australian residents only – regular post

We are dispatching orders daily from our Gold Coast Warehouse, your order will be dispatched within 5 days, express post sent daily. Due to lockdowns around Australia there may be delays in your delivery.

We are dispatching orders daily from our Gold Coast Warehouse, your order will be dispatched within 5 days, express post sent daily.

Due to lockdowns around Australia there may be delays in your delivery.

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Questions?

We're here to help!

Our friendly customer service team is available
9am - 3pm Monday - Friday.

Please note our office hours are Monday - Friday 9am-3pm (excluding public holidays).

Want to get in touch? Please use the contact form below, we'd love to hear from you!

Please use the contact form below or pop up box at the bottom to chat with us live.

live chat available 9am-3pm Mon-Fri

Customer Support Update

We're here to help!

Our friendly customer service team is available
9am - 3pm Monday - Friday.

We’ve summarised below the most popular questions and answers. We’re updating this daily to ensure you’ve got the most up to date information.

Please use the contact form below or pop up box at the bottom to chat with us live.

live chat available 9am-3pm Mon-Fri

We have been shipping orders daily from our Gold Coast Warehouse. However, due to lockdowns around Australia, there may be delays with your delivery. We appreciate your patience.

Product Information

Help with your order?

About Organised HQ

Frequently

ASKED QUESTIONS

General Questions

No, at the moment we only have an online retail store. If you are local to our warehouse (Molendinar on the Gold Coast), you are welcome to order your products online and pickup from our warehouse.

Our warehouse in at 4/8 Anisar Court, Molendinar QLD (on the Gold Coast). You are welcome to pick up your order. Please place and complete your order online. We will send you an email once your order is ready to be picked up. 

No, you can purchase and checkout as a guest however there are many benefits to registering an account:

  • a quicker online ordering process with your delivery addresses stored for future use
  • you can review past purchases
  • view the delivery status of your purchased items
  • access your printable downloads

You can view your account page here. 

We accept:

  • credit cards
  • paypal
  • afterpay
  • zippay

Products are usually restocked within a 1-2 week period but this can vary. If an item is out of stock online, you may submit your email address on the product page to be notified when it is back in stock.

In some cases, items may be made available for Pre-Order, so you may place your order now and the item (and other items you purchased with this item) will be dispatched once the item has arrived at the warehouse.

The expected delivery date for Pre-Order items will be shown on the product page.

Simply go to the login page and click ‘Lost Your Password’. Then enter your email address and click ‘Reset Password’. You will then be sent an email containing a link to verify your email address and change your password.

Not at this stage, they are only available in our online store. 

The Organised Housewife has blossomed in the last 10 years! What started as small beginnings on the Gold Coast, Queensland, Australia, has now grown into a brand that reaches over 2.2 million people per month across the globe.

It’s our passion for our products that bring us so much success, and when we partner with people and businesses who can match our passion, we watch them succeed too!

Please email us shop@theorganisedhousewife.com.au for more details. 

Yes we do!  You can learn more about it here.

Postage + Delivery

Absolutely, we send products from our warehouse each weekday. We ship worldwide. 

We use Australia Post for all our deliveries.

Shipping costs are based on a combination of your delivery location, product weights and sizes. Based on Australia Post calculations. 

You can check the status of your orders by logging in to your account page here and viewing the orders tab.

Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.

Once we have completed your order you will receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website. 

Most orders are processed and dispatched within 1-3 business days after your order has been placed. Deliveries take 2-7 working days for delivery, however, orders to remote areas may take longer.

Express Posts are always dispatched the next business day. 

Digital downloads are available to be instantly downloaded from your accounts page here once you complete checkout. If you checked out as a guest you will be emailed links to your files to download once we have completed your order (please allow 2-3 days). 

Please allow 3-5 days for personalised digital files to be completed. We will email you the file once it's ready. 

Please urgently contact our customer service team, use the contact form below to send your enquiry. 

My Order

Unfortunately, once an order is placed, we can not cancel, update or amend it as we aim to pick, pack and dispatch your order as quickly as possible. In the event you have made a mistake, the order will be dispatched and delivered to the address indicated on the order confirmation.

Please note, if your order is in transit, Organised HQ will be unable to provide any refunds or credit until the product has been returned. 

Once you have received your order you may return your item, further shipping and handling fees will apply.

Log into your account here and follow the links to manage your personal account information.

To access your downloads instantly you need to create an account before checkout. Do not checkout as a guest. You will then be able to access your order from the downloads page here. 

If you checked out as a guest, your download will be available once your order is completed.  Your order will be completed instantly if you did not purchase any shippable items. If you have items that are being posted, please allow 2-3 days for us to pack your order. 

You can check the status of your orders by logging in to your account page here and viewing the orders tab.

Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.

Sometimes things go wrong. Don’t worry, we’ll help you out.

As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. Please contact our customer service team using the contact form or email support@organisedhq.com.au -  Please include in your email the following details:

  • your order number
  • item you did/didn't receive
  • photo of item

Most of our digital downloads have a limit of 3 downloads from your accounts page. It's a good idea to save the file to your computer so you can access it an unlimited amount of times.  Although, if you have reached your download limit. Please get in touch with our customer service team and we can reactivate your download.

Contact Us

use the form below to email us

Our friendly customer service team is available 9am - 3pm Monday - Friday. We aim to answer your e-mail within one working day and strive to prioritise any time-sensitive queries.

Our Customer Support Team are experiencing a moderate level of email enquiries at this time. Please read our FAQ above for the most popular questions and answers. Please allow 1-3 business days for an email reply.

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local pickup welcome

Organised HQ Address:

4/8 Anisar Court, Molendinar Q 4214

Working Days/Hours:

Mon - Fri / 9:00 AM - 3:00 PM

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ORGANISED HOME AND LIVING

You may have known us as The Organised Housewife Shop, but we rebranded and now known as Organised HQ. 

With a huge variety of hand-selected kitchen organisation, stylish home décor and eco-friendly waste-free products grace the pages of this e-store. All pieces are personally sourced, tried and tested so that you can shop your favourite home and living brands in the one convenient place.

THANK YOU FOR SUPPORTING A LOCAL AUSTRALIAN OWNED SMALL FAMILY BUSINESS. We are continuing to build our collection so be sure to check back regularly!

The Organised Housewife was born in a small corner of a suburban home nearly 10 years ago. This small family business has since grown into a one-stop-shop for all must-have organised home and living products.

You may have known us as The Organised Housewife Shop, but we rebranded and now known as Organised HQ. 

With a huge variety of hand-selected kitchen organisation, stylish home décor and eco-friendly waste-free products grace the pages of this e-store. All pieces are personally sourced, tried and tested so that you can shop your favourite home and living brands in the one convenient place.

THANK YOU FOR SUPPORTING A LOCAL AUSTRALIAN OWNED SMALL FAMILY BUSINESS. We are continuing to build our collection so be sure to check back regularly!

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