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Questions?

We're here to help!

Our friendly customer service team is available
9am - 3pm Monday - Friday.

Please note our office hours are Monday - Friday 9am-3pm (excluding public holidays).

Want to get in touch? Please use the contact form below, we'd love to hear from you!

Please use the contact form below or pop up box at the bottom to chat with us live.

live chat available 9am-3pm Mon-Fri

Customer Support Update

We're here to help!

Our friendly customer service team is available
9am - 3pm Monday - Friday.

We’ve summarised below the most popular questions and answers. We’re updating this daily to ensure you’ve got the most up to date information.

Please use the contact form below or pop up box at the bottom to chat with us live.

live chat available 9am-3pm Mon-Fri

Product Information

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Frequently

ASKED QUESTIONS

General Questions

Do you have a store I can visit?

No, at the moment we only have an online retail store. If you are local to our warehouse (Molendinar on the Gold Coast), you are welcome to order your products online and pickup from our warehouse.

Can I pick up my order?

Our warehouse in at 4/8 Anisar Court, Molendinar QLD (on the Gold Coast). You are welcome to pick up your order. Please place and complete your order online. We will send you an email once your order is ready to be picked up. 

Do I need to create an account?

No, you can purchase and checkout as a guest however there are many benefits to registering an account:

  • a quicker online ordering process with your delivery addresses stored for future use
  • you can review past purchases
  • view the delivery status of your purchased items
  • access your printable downloads
How do I access my account?

You can view your account page here. 

What forms of payments do you accept?

We accept:

  • credit cards
  • paypal
  • afterpay
  • zippay
The product I want is out of stock. When will it be available?

Products are usually restocked within a 1-2 week period but this can vary. If an item is out of stock online, you may submit your email address on the product page to be notified when it is back in stock.

What is Pre-Order?

In some cases, items may be made available for Pre-Order, so you may place your order now and the item (and other items you purchased with this item) will be dispatched once the item has arrived at the warehouse.

The expected delivery date for Pre-Order items will be shown on the product page.

I have forgotten my password. How do I reset?

Simply go to the login page and click ‘Lost Your Password’. Then enter your email address and click ‘Reset Password’. You will then be sent an email containing a link to verify your email address and change your password.

Is The Organised Housewife products available in stores?

Not at this stage, they are only available in our online store. 

I would like to become a stockist!

The Organised Housewife has blossomed in the last 10 years! What started as small beginnings on the Gold Coast, Queensland, Australia, has now grown into a brand that reaches over 2.2 million people per month across the globe.

It’s our passion for our products that bring us so much success, and when we partner with people and businesses who can match our passion, we watch them succeed too!

Please email us shop@theorganisedhousewife.com.au for more details. 

Do you have an affiliate program?

Yes we do!  You can learn more about it here.

Postage + Delivery

Can a product be posted?

Absolutely, we send products from our warehouse each weekday. We ship worldwide. 

Who do you use to post the order?

We use Australia Post for all our deliveries.

How is shipping costs calculated?

Shipping costs are based on a combination of your delivery location, product weights and sizes. Based on Australia Post calculations. 

Has my order been sent yet?

You can check the status of your orders by logging in to your account page here and viewing the orders tab.

Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.

How can I track my delivery?

Once we have completed your order you will receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website. 

How long will it take to receive my order?

Most orders are processed and dispatched within 1-3 business days after your order has been placed. Deliveries take 2-7 working days for delivery, however, orders to remote areas may take longer.

Express Posts are always dispatched the next business day. 

Digital downloads are available to be instantly downloaded from your accounts page here once you complete checkout. If you checked out as a guest you will be emailed links to your files to download once we have completed your order (please allow 2-3 days). 

Please allow 3-5 days for personalised digital files to be completed. We will email you the file once it's ready. 

I made a mistake in my delivery details. Can I change them?

Please urgently contact our customer service team, use the contact form below to send your enquiry. 

My Order

Can I change my order?

We aim to pick, pack and dispatch your order as quickly as possible. Therefore we cannot guarantee that changes can be successfully made to your order.

Please contact our customer service team using the for below for any questions regarding this.

Please note, further shipping and handling fees may apply.

How do I change my account details?

Log into your account here and follow the links to manage your personal account information.

I purchased a download but I can't find it?

To access your downloads instantly you need to create an account before checkout. Do not checkout as a guest. You will then be able to access your order from the downloads page here. 

If you checked out as a guest, your download will be available once your order is completed.  Your order will be completed instantly if you did not purchase any shippable items. If you have items that are being posted, please allow 2-3 days for us to pack your order. 

Has my order been sent yet?

You can check the status of your orders by logging in to your account page here and viewing the orders tab.

Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.

I've received my order, but there's something wrong with it. What do I do?

Sometimes things go wrong. Don’t worry, we’ll help you out.

As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. Please contact our customer service team using the contact form or email support@organisedhq.com.au -  Please include in your email the following details:

  • your order number
  • item you did/didn't receive
  • photo of item
My download limit has expired, what do I do?

Most of our digital downloads have a limit of 3 downloads from your accounts page. It's a good idea to save the file to your computer so you can access it an unlimited amount of times.  Although, if you have reached your download limit. Please get in touch with our customer service team and we can reactivate your download.

Contact Us

use the form below to email us

Our friendly customer service team is available 9am - 3pm Monday - Friday. We aim to answer your e-mail within one working day and strive to prioritise any time-sensitive queries.

Our Customer Support Team are experiencing a moderate level of email enquiries at this time. Please read our FAQ above for the most popular questions and answers. Please allow 1-3 business days for an email reply.

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local pickup welcome

Organised HQ Address:

4/8 Anisar Court, Molendinar Q 4214

Working Days/Hours:

Mon - Fri / 9:00 AM - 3:00 PM

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ORGANISED HOME AND LIVING

The Organised Housewife was born in a small corner of a suburban home nearly 10 years ago. This small family business has since grown into a one-stop-shop for all must-have organised home and living products.

You may have known us as The Organised Housewife Shop, but we gave that girl a face-lift and a new name that was fitting of her fabulous and fresh new look. Now known as Organised HQ. 

With a huge variety of hand-selected kitchen organisation, stylish home décor and eco-friendly waste-free products grace the pages of this e-store. All pieces are personally sourced, tried and tested so that you can shop your favourite home and living brands in the one convenient place.

THANK YOU FOR SUPPORTING A LOCAL AUSTRALIAN OWNED SMALL FAMILY BUSINESS. We are continuing to build our collection so be sure to check back regularly!

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