I've summarised below the most popular questions and answers

Why has Organised HQ closed down? 

You can read our announcement of why Organised HQ has closed down here

Will printables be turned off now you have closed down? 

No, our printables will not be turned off during our closure. While I initially considered this, I have decided to keep them available. I am the sole person handling the business at this time and will continue to address customer service enquiries. Therefore, our printables will remain accessible for your convenience. 

I have forgotten my password. How do I reset it?

We recently launched a new-look website on a new system. Your old password is no longer valid. Please search your inbox for an email we sent recently subject 'We've had a makeover!' > click the link to reactivate your account and connect your old order > set a NEW password. If you can't find this email, please contact us and we can resend you your reactivation link.

How do I update my email address?

Please send through your first and last name, old and new email address and we can correct it for you. 

Do I need to create an account? 

No, you can purchase and checkout as a guest however there are many benefits to registering an account:

  • a quicker online ordering process with your delivery addresses stored for future use
  • you can review past purchases
  • view the delivery status of your purchased items
  • access your printable downloads

How do I access my account?

You can view your account page here.

What forms of payments do you accept?

We accept:

  • credit cards
  • paypal
  • afterpay
  • zippay

The product I want is out of stock. When will it be available?

We have closed down, we will not be restocking any product in the near future. 

I purchased a download, but can't find it?
Purchased Prior to Febuary 2022 - We had a system upgrade in February 2022, some of the older printables are no longer available online. We apologise for any inconvenience this may cause. If you are looking for a specific printable that you purchased prior to this time please search your computer for files related to "The Organised Housewife". Often, customers find that they have saved these files locally on their devices.
Purchased After to Febuary 2022 - Please search your inbox for email subject: Your downloads are ready for access to your downloads. 
My download limit has expired, what do I do?
Most of our digital downloads have a limit of 2 downloads from your accounts page. It's a good idea to save the file to your computer so you can access it an unlimited amount of times. Search your computer for the term "The Organised Housewife or Organised HQ" you may find it saved in your system.