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FREE POSTAGE all orders over $200 Australia Wide - limited time only. Use code: CLICK10 to receive 10% off non sale items.
FREE POSTAGE all orders over $200 Australia Wide - limited time only. Use code: CLICK10 to receive 10% off non sale items.
FREQUENTLY ASKED QUESTIONS
We've summarised below the most popular questions and answers
 

GENERAL QUESTIONS

I have forgotten my password. How do I reset it?

We recently launched a new-look website on a new system. Your old password is no longer valid. Please search your inbox for an email we sent recently subject 'We've had a makeover!' > click the link to reactivate your account and connect your old order > set a NEW password. If you can't find this email, please contact us and we can resend you your reactivation link.

How do I update my email address?

I'm so sorry that is not easy to do in our new system, we are working on fixing that, meanwhile, please send through your first and last name, old and new email address and we can correct it for you.

Can I pick up my order?

Our warehouse in at 4/8 Anisar Court, Molendinar QLD (on the Gold Coast). You are welcome to pick up your order. Please place and complete your order online. We will send you an email once your order is ready to be picked up.

Do you have a store I can visit?

No, at the moment we only have an online retail store. If you are local to our warehouse (Molendinar on the Gold Coast), you are welcome to order your products online and pickup from our warehouse.

Do I need to create an account?

No, you can purchase and checkout as a guest however there are many benefits to registering an account:

  • a quicker online ordering process with your delivery addresses stored for future use
  • you can review past purchases
  • view the delivery status of your purchased items
  • access your printable downloads

 

What are my shipping options?

  • Standard Domestic Shipping – via Australia Post
  • Express Domestic Shipping – via Australia Post
  • International Standard Shipping – via Australia Post
  • Pick up from our warehouse, Molendinar, Gold Coast, Queensland, Australia.

How do I access my account?

You can view your account page here.

What forms of payments do you accept?

We accept:

  • credit cards
  • paypal
  • afterpay
  • zippay

The product I want is out of stock. When will it be available?

Products are usually restocked within a 1-2 week period but this can vary. If an item is out of stock online, you may submit your email address on the product page to be notified when it is back in stock.

What is preorder?

In some cases, items may be made available for Pre-Order, so you may place your order now and the item (and other items you purchased with this item) will be dispatched once the item has arrived at the warehouse.

The expected delivery date for Pre-Order items will be shown on the product page.

Is The Organised Housewife products available in stores?

Not at this stage, they are only available in our online store.

I would like to become a stockist!

The Organised Housewife has blossomed in the last 10 years! What started as small beginnings on the Gold Coast, Queensland, Australia, has now grown into a brand that reaches over 2.2 million people per month across the globe.

It’s our passion for our products that bring us so much success, and when we partner with people and businesses who can match our passion, we watch them succeed too!

Please email us shop@theorganisedhousewife.com.au for more details.

Do you have an affiliate program?

Yes we do! You can learn more about it here.

What is your returns policy?

Review our return policy here. ADD LINK

How do I change my account details?

Log into your account here and follow the links to manage your personal account information.

POSTAGE + DELIVERY

Has my order been sent yet?

You can check the status of your orders by logging in to your account page here and viewing the orders tab.

Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.

How do I track my order?

Once we have completed your order you will receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website. .

Who do you use to post the order?

We use Australia Post.

How is shipping calculated?

Shipping costs are based on a combination of your delivery location, product weights and sizes. Based on our delivery partners calculations.

How long will it take to recieve my order?

Most orders are processed and dispatched within 1-3 business days after your order has been placed. Deliveries take 2-7 working days for delivery, however, orders to remote areas may take longer.

Digital downloads are available to be instantly downloaded from your accounts page here once you complete checkout. If you checked out as a guest you will be emailed links to your files to download once we have completed your order (please allow 2-3 days).

Please allow 3-5 days for personalised digital files to be completed. We will email you the file once it's ready.

I made a mistake with my delivery details. Can I change them?

Please urgently contact our customer service team, use the contact form below to send your enquiry.

MY ORDER

Can I change my order?

Unfortunately, once an order is placed, we can not cancel, update or amend it as we aim to pick, pack and dispatch your order as quickly as possible. In the event you have made a mistake, the order will be dispatched and delivered to the address indicated on the order confirmation.

Please note, if your order is in transit, Organised HQ will be unable to provide any refunds or credit until the product has been returned.

Once you have received your order you may return your item, further shipping and handling fees will apply.

I received my order, but it is incorrect. What do I do?

Sometimes things go wrong. Don’t worry, we’ll help you out.

As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. Please contact our customer service team using the contact form or email support@organisedhq.com.au - Please include in your email the following details:

  • your order number
  • item you did/didn't receive
  • photo of item

I purchased a download, but can't find it?

To access your downloads instantly you need to create an account before checkout. Do not checkout as a guest. You will then be able to access your order from the downloads page here.

If you checked out as a guest, your download will be available once your order is completed. Your order will be completed instantly if you did not purchase any shippable items. If you have items that are being posted, please allow 2-3 days for us to pack your order.

Has my order been sent yet?

You can check the status of your orders by logging in to your account page here and viewing the orders tab.

Once your order has left OrganisedHQ, you will receive a notification with tracking information to the email address you provided on your order.

My download limit has expired, what do I do?

Most of our digital downloads have a limit of 3 downloads from your accounts page. It's a good idea to save the file to your computer so you can access it an unlimited amount of times. Although, if you have reached your download limit. Please get in touch with our customer service team and we can reactivate your download.

I have purchased printable products, where do I find them?

Head to your accounts page to view, download and save your digital printables. Don’t forget to save them to your computer so you can print as many times as you like! View your accounts page by clicking here. If you have any troubles please contact us.

STILL HAVE ANY QUESTIONS?

Product Information

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Help with your order?

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About Organised HQ

About us