Christmas Delivery

Christmas Delivery

Our team at Organised HQ are working hard + dispatching orders daily from our Warehouse on the Gold Cost to get your order to you ASAP.

WE RECOMMEND

 If you would like your in-stock items for Christmas, we recommend you choose Express Post at checkout.  Get organised, plan ahead to avoid disappointment on missing out on items. 

SHIPPING DELAYS

We have been shipping orders daily from our Gold Coast Warehouse. However, due to lockdowns around Australia + overwhelmed delivery centres, there may be delays with your delivery.

delivery options

click + collect

next day pick up

in Molendinar, Gold Coast, Queensland

regular delivery

via our delivery partners Australia Post and Aramex

$12.95 Flat Rate shipping for all orders over $100*

express delivery

priority dispatch daily

overnight delivery can not be guaranteed

VIEW OUR FULL DELIVERY INFORMATION HERE CHRISTMAS CUT OFF DATES

Location	Cut off Date - Regular	Cut off Date - Express
QLD, NSW, VIC, ACT, SA & WA	6th December 2022	TBA
NT & TAS	6th December 2022	TBA
United Kingdom	8th December 2022	2nd December 2022
United States & Canada	8th December 2022	6th December 2022
New Zealand	8th December 2022	6th December 2022

Please keep in mind that COVID-19 has caused many deliveries to take longer than usual. This is due to limited flights (domestic and international) and an increase in orders around Australia. Whilst we will have all ordered placed before these dates dispatched and with Australia Post/Couriers, we cannot guarantee date of delivery and apologise for any inconvenience this may cause.

TRACK YOUR ORDER

Keep track of your order status by visiting your "my accounts" page, you will also receive email confirmations.

TRACK YOUR ORDER HERE

Delivery Information

Organised HQ delivers worldwide, with items dispatched from our warehouse in Molendinar, Gold Coast, Australia.

Click and Collect

We offer pickup from our warehouse in Molendinar, Gold Coast. Pickup is available between 9-3 Mon-Fri (excluding public holidays and our Christmas closure period). If you order before 8am your order may be ready the same business day. You will receive an email when your order is ready for pickup. Note: Organised HQ is closed on weekend and public holidays.

If your postcode is within 15kms of our warehouse, you will have the option at checkout to select Pickup Option. If your postcode is outside of this range add the postcode 4214 for it to appear.

You will be notified by email when your order is ready for collection. Please ensure you have your order details when arriving for verification.

We will hold your order for a maximum of 7 days unless you have contacted our customer care team.

Standard Delivery

Orders are shipped using Aramax, Australia Post Standard or Express parcel delivery. We can deliver to residential addresses, business addresses, and PO boxes (Australia Post only). Flat rate and courier can not be delivered to PO Boxes.  

Aramex Couriers - To minimise the risk of spreading or contracting coronavirus, signatures will not be obtained for parcel delivery. Fastway will automatically be processing all deliveries as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item at the door. If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped into a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for redelivery.

Express Delivery

Orders are shipped using Aramax, Australia Post Standard or Express parcel delivery. We can deliver to residential addresses, business addresses, and PO boxes (Australia Post only). Flat rate and courier can not be delivered to PO Boxes.  

Express Shipping is sent via Austrlaia Post and does not guarantee same day or priority dispatch, express shipping is a service provided by Australia Post. Please note that during a sale or at times when our warehouse is dispatching higher than normal orders, there can be delays.

International Shipping

Organised HQ offers international shipping to various countries. To find out more please enter your address at checkout to view postage fees. 

Flat Rate Shipping Promotion

Flat Rate Shipping on all orders over $100 (via Aramex). Limited Time Only. 

Terms and conditions: Flat rate shipping is open to Australian Residents Only. Parcel can not be delivered to PO Boxes. 

Free Shipping Promotions

Free Shipping may be offered during promotional periods. When offered it cannot be used in conjunction with storewide sales or any other sales, coupon code/s. Free shipping is excluded from Large Struckets, Laundry Basket with folding legs and Scanpan Set. Not available on international orders.

Shipping Charges

All our postage rates are calculated using courier providers shipping calculator. 

Shipping Timeframe

All express post orders are dispatched the next day of ordering. Typically all other orders are processed and dispatched within 2-3 business days of the order being placed. However, there may be delays during our busy periods (November – February). 

Terms and Conditions

Please note, if an order is returned to sender due to the goods not claimed within the courier’s required time frame or an incorrect address provided, there are two options:

• We can refund the order minus the original shipping charge and return to sender fee ($7.95)
• We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch

 

If an order is not delivered within the expected timeframe, you may contact the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an ‘authority to leave’ is requested, Organised HQ cannot accept responsibility for missing packages.

In the unlikely event that your parcel is misplaced by Australia Post we take no responsibility for the replacement of your parcel.

We do offer International Shipping. Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order if they occur. Free Shipping can be offered during promotional periods. When offered it cannot be used in conjunction with any other coupon code/s. Free shipping is excluded from Large Struckets, Laundry Basket with folding legs and Scanpan Set. Not available on international orders.

Item Received Damaged

If, for some reason, your goods arrive damaged we will do everything we can to fix the issue, provided a claim is made within 24 hours from the parcel being delivered and signed for. To notify us of the damage please use our contact form here.

To confirm the damage we do require a photo of the product along with details of the fault.

Items sent via our courier service will be picked back up and reviewed. 

If we do deem the product to be damaged/faulty, we will arrange for a replacement to be sent out free of charge.

If we do require the damaged item that was sent via Australia Post to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.

Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged products) within 24 hours from its delivery, we are unable to assist you further under any circumstance.