Returns and Refunds

We appreciate your support of Organised HQ over the years. As we embark on a new chapter and prepare to close our doors, we want to ensure that you have a clear understanding of our return policy during this transition.

Digital Downloads:

Our digital downloads are delivered in a digital format, we offer no refunds on purchases, as you gain instant access to the content directly after purchase. 

We're confident that our downloadable resources will help you achieve your organisational goals, and we're here to assist you with any technical issues you might encounter during your access. If you experience difficulties, please don't hesitate to reach out to our customer support team for assistance.

Returns Eligibility:

All sales made during the closing down sale are final. No returns, exchanges, or refunds will be accepted on any items purchased during this period. We strongly encourage you to carefully review your selections before finalising your purchase.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer support team with a photo within 24 hours of receiving your order.

We will provide instructions on how to return the item or process a refund.

Contact Us:

If you have any questions or concerns about your return, please reach out to  our customer support team. 

We understand that these are unique circumstances, and we are committed to ensuring a smooth and fair return process for all our valued customers during this transition.

Thank you for your understanding and support.