in brand new condition
with tags, packaging and labels all still as new
within 30 days
purchased from us within the last 30 days
CHANGE OF MIND
If you change your mind, we will happily refund the full purchase price of your item, via the same method used for the original payment, offering a gift card, exchange, store credit or refund at our discretion. To quality for a return please ensure:
- Proof of purchase
- Items are not used or damaged
- Items are in original, unopened and undamaged packaging.
- Items are returned with thirty (30) days from the date of purchase.
To speed up your return, please download and print this return form.
All claims are individually assessed, please allow up to 3-5 business days for your return to be processed. Once approved you will be issued with a store credit or refund. You will be contacted via email with the details of your processed return. The amount refunded for returned goods do not include delivery fees and the cost of returning the goods will be subject to payment by the customer.
Please ensure that the item being returned is suitably packaged to prevent damage during return shipping. Orgnised HQ recommends that you return items back using a trackable delivery. If you choose not to undertake tracking, Organised HQ is not liable for any lost returns.
CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE?
Yes! If you'd prefer to exchange the item for something else we will email you a gift card which you can then use to purchase the product you desire.
DAMAGED OR FAULTY ITEMS
If you believe your item to be faulty or has been damaged in transit we will do everything we can to fix the issue. A claim must be made within 24 hours from the parcel being delivered and signed for. To lodge a claim:
- Notify our customer care team within 24 hours of receipt of the order - email firstname.lastname@example.org.
- In order for us to process the claim, you will need to include a photo or video of the faulty/damaged product, along with details of the fault, in the email to customer support.
Receipt of the order is considered as being the time and day the goods are delivered and have been signed for.
Please allow 2-5 business days for a reply, as we may need to consult with the delivery service, supplier or manufacturer to determine if the item is faulty/damaged. If we do deem the product to be damaged/faulty, we will arrange for a replacement to be sent out free of charge.
Although all claims will be considered, Organised HQ cannot guarantee provision of a refund if the person who placed the order is not able to satisfy Organised HQ that the goods have been damaged and/or notified Organised HQ within the required time as stated above. Proof of damage would be through means such as provision of a photo that clearly shows the damage along with provision of the order number or proof of purchase. If and when Organised HQ deems the product to be damaged and/or faulty we will arrange for a refund, credit or replacement to be sent out. In the case where a replacement is not able to be supplied by Organised HQ within a reasonable amount of time a refund or credit will be supplied. Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer for it to be assessed. In some circumstances we will require that the damaged item be returned to Organised HQ at no extra charge to the purchaser, however if on receipt of the item Organised HQ deems the goods to be undamaged or not faulty, Organised HQ retain the right to charge the purchaser for the cost of transportation and/or inspection costs.
Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged products) within 24 hours from its delivery, we are unable to assist you further under any circumstance.
CAN I RETURN A SALE ITEM?
Items that were purchased during a sale or discount promotion will be refunded for the amount paid for the item. ie. the listed price for that item at time of order less the discount applied.
PRODUCT EXCLUSION LIST
The following products have no returns policy.
Digital downloads, personalised order, made to order products, vinyl labels, gift cards, pillows, jewellery.
REFUNDS VIA AFTERPAY