Skip to content
FREE POSTAGE all orders over $200 Australia Wide - limited time only. Use code: CLICK10 to receive 10% off non sale items.
FREE POSTAGE all orders over $200 Australia Wide - limited time only. Use code: CLICK10 to receive 10% off non sale items.

Terms and Conditions

This website is operated by The Organised Housewife (ABN:  96 162 992 074).

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEBSITE (this “SITE”). By accessing or using this site, you agree to these terms of use. If you do not agree to these terms you may not use this site.

By purchasing an item advertised on this Site you agree to be bound by these Terms and Conditions. The Organised Housewife Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Satisfaction Gurantee

We offer a 100% Satisfaction Guarantee on our Wool Dryer Balls.  If at any time during the first 30 days after RECEIPT OF The Organised Housewife Wool Dryer Balls and you’re not completed delighted with your Wool Dryer Balls, you may return them for a refund.

When returning:

  • Include your order number, name and email address
  • Return to: Returns, Organised HQ Returns, 4/8 Anisar Court, Molendinar QLD 4214

Please note that original and return shipping costs are the responsibility of the customer. Original and return shipping costs are not refundable.

Only on receipt of the returned Wool Dryer Balls by Organised HQ, Organised HQ will contact you within a 72 hour period to provide you with advice on the provision of the refund.

Usage

Products purchased from Organised HQ – physical or digital – are not permitted for resale or redistribution.

Price of Goods and Payment

Pricing and product information errors: Organised HQ reserves the right to amend any pricing or product information errors displayed due to human error, computer malfunction or other reason and may exercise its right to cancel the order.

  1. All prices are Australian dollars and are inclusive of GST.
  2. The total of your order and your delivery fees are estimated once your delivery details are provided in the checkout.
  3. Promotional offers and prices are as stated, with no further discounts available.
  4. Prices are subject to variation.
  5. Promotional codes are single-use and cannot be used on multiple orders

Coupon Codes

The majority of coupon codes can not be used in conjunction with any other offers and will exclude the use with items currently on sale. Coupon codes can expire at any time. 

Digital Products

All digital products created by Katrina Springer, The Organised Housewife, are property of The Organised Housewife Pty Ltd. All other digital products are the property of the creator as per product description. No person may claim intellectual or exclusive ownership to any of these digital products, modified or unmodified.

Digital products from Organised HQ are not permitted, modified or unmodified, for resale or redistribution. Digital products can not be placed, modified or unmodified, on any website or other medium, or be included in any service without written permission from Katrina Springer.

These products are for personal use only.

Organised HQ reserves the right to change or modify digital products with no prior notice.

Financial Disclaimer

Organisers and other budget/financial printables are not intended to take the place of a qualified accountant or financial advisor. Please see your financial consultant about any personal financial concerns.

Refund Policy

View our refund policy here

Received the wrong item?

If the product is not what you ordered please contact us to rectify.

Lost Parcel

Organised HQ does not take responsibility for anything that relates to something independent of our business operations or after the goods have left our control.

In the unlikely event that your parcel is misplaced by Australia Post or courier service please contact us within 7 days of receipt of confirmation of your order. Please contact our Customer Support Team here.

We will endeavour to assist you in locating the lost item, however if not able to locate the article have the right to choose whether a refund, replacement or credit is to be provided. In order for Organised HQ to consider we will require proof of purchase.

Item Received Damaged

If, for some reason, your goods arrive damaged we will do everything we can to fix the issue, provided a claim is made within 24 hours from the parcel being delivered and signed for. To notify us of the damage please use our contact form here.

To confirm the damage we do require a photo of the product along with details of the fault.

Items sent via our courier service will be picked back up and reviewed. 

If we do deem the product to be damaged/faulty, we will arrange for a replacement to be sent out free of charge.

If we do require the damaged item that was sent via Australia Post to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.

Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged products) within 24 hours from its delivery, we are unable to assist you further under any circumstance.

Gift Wrapping

Organised HQ will strive to gift wrap any order where gift wrapping is selected and paid for. We reserve the right to refuse to wrap any item that is considered too large such as a laundry basket with folding legs or awkwardly shaped items. In these circumstances, you will be informed and a prompt refund of gift wrapping charges will be made.